1. General Cancellation Policy
A payment transaction can only be cancelled before it is fully processed by your bank and our payment gateway. Once you have authenticated the payment (via OTP, PIN, or password) and the amount has been deducted from your account, the transaction cannot be cancelled through the FeesFlow platform.
2. Institutional Refund Policies
If you require a refund for any reason (e.g., leaving the institution, accidental double payment, or fee adjustment), you must refer to your institution's specific rulebook.
- If the institution approves a refund, they will process it directly to you via their chosen method (cheque, cash, or manual bank transfer).
- FeesFlow cannot automatically reverse a successful transaction back to your card or bank account unless explicitly initiated by the institution through our administrative portal.
3. Technical Failures and Failed Transactions
Money deducted but receipt not generated? Do not panic. This is a common banking network issue.
In rare instances, your bank account may be debited, but the transaction may fail on our platform due to network timeouts. In such scenarios:
- The payment gateway will automatically reconcile the transaction within 3 to 5 business days.
- The deducted amount will be automatically credited back to your original payment method by your bank.
- If the amount is not refunded within 7 business days, please contact FeesFlow support with your Transaction ID, and we will raise a ticket with the payment gateway on your behalf.
4. Convenience Fees
Please note that any platform convenience fees, payment gateway charges, or taxes applied at the time of transaction are strictly non-refundable under any circumstances, even if the primary fee amount is refunded by the educational institution.
